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“Great things happen when credit unions serving firefighters & first responders come together. Our face-to-face and online interaction is the platform where collaboration begins, and GREAT ideas are generated”
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Tuesday, September 23
 

7:30am EDT

🍽️☕ Attendee and Guest Networking Breakfast / Exhibits open
Tuesday September 23, 2025 7:30am - 8:30am EDT
Big Pine-Conch-Duck
Start your day with hot breakfast, and the opportunity to build stronger connections with your peers from credit unions across the country.
Tuesday September 23, 2025 7:30am - 8:30am EDT
Big Pine-Conch-Duck
  Meal

8:00am EDT

🏷️ Registration/Hospitality
Tuesday September 23, 2025 8:00am - 9:00am EDT
Lobby Patio
Please note:  Name Tags are required for all events!

Your safety in the time of COVID is our biggest concern. NCOFCU and the hotel will be following all of the latest COVID protocols from the local authorities at the time of our conference to ensure that you have a safe and pleasurable experience.

While the hotel and the National Council of Firefighter Credit Unions Inc (NCOFCU) have put in place preventative measures designed to reduce the spread of COVID-19, You understand that your voluntary attendance at the NCOFCU Conference may expose you to an increased risk of contracting the COVID-19 virus. Furthermore, you understand that NCOFCU cannot guarantee that you will not become infected with COVID-19.

Please observe any COVID-19 requirements imposed by the hotel and NCOFCU for your safety and others. 

Tuesday September 23, 2025 8:00am - 9:00am EDT
Lobby Patio
  Registration

8:30am EDT

1. 🗣️ Welcome Opening
Tuesday September 23, 2025 8:30am - 9:00am EDT
Grand Ballroom
We are so excited to have you all here and to share with you the amazing things we have planned. We have a great lineup of speakers, workshops, and activities that will help us all learn more about the topics that matter most to us.

We hope that this conference will be a place where we can come together to share ideas, learn from each other, and build relationships. We also hope that it will be a place where we can find inspiration and motivation to take action in our own lives.

So let's get started! Let's make this an amazing event and create something special together.

Tuesday September 23, 2025 8:30am - 9:00am EDT
Grand Ballroom
  Speaker

8:30am EDT

2. 🗣️ 🚒Fire Chief
Tuesday September 23, 2025 8:30am - 9:00am EDT
Speakers
avatar for Alan Averette

Alan Averette

Fire Chief, Key West Fire Department

Tuesday September 23, 2025 8:30am - 9:00am EDT
  Speaker

8:30am EDT

3. 🚒 Fire Dept. Honor Guard
Tuesday September 23, 2025 8:30am - 9:00am EDT
Ballroom A&B
Fire Dept. Honor Guard

Tuesday September 23, 2025 8:30am - 9:00am EDT
Ballroom A&B
  Speaker

8:30am EDT

4. 🗣️ Exhibitor Introductions
Tuesday September 23, 2025 8:30am - 9:00am EDT
Ballroom A&B
Each exhibitor will have a few minutes to tell you about themselves and invite you to their booth.

Tuesday September 23, 2025 8:30am - 9:00am EDT
Ballroom A&B
  Speaker

9:00am EDT

Initiative to Drive Your 2025 Strategy
Tuesday September 23, 2025 9:00am - 9:45am EDT
In an era where digital engagement defines member loyalty and shapes how potential members perceive you, your credit union’s brand isn’t just a logo—it’s your strongest competitive advantage. A well-executed brand strategy drives checking account growth, organic loan expansion, and membership acquisition, making it a fundamental pillar of long-term success.

This session unpacks the secrets to building a resilient, high-tech brand that not only attracts and retains members but also differentiates your institution in an increasingly crowded financial landscape. We’ll explore the intersection of brand identity, digital storytelling, and strategic positioning, with a focus on education-focused credit unions. More than just ideas, this session is about execution—you’ll walk away with clear strategies, practical implementation plans, and real-world tactics that you can put to work the moment you return to your credit union.



Speakers
avatar for Ancin Cooley

Ancin Cooley

President/CEO, Synergy Credit Union Consulting
Mr. Ancin Cooley, CIA, CISA, is the Founder and Principal of Synergy Credit Union Consulting, Inc. Synergy provides a suite of risk management services to financial institutions, which include loan reviews, information technology audits, internal audits, directors' exams, and regulatory... Read More →

Tuesday September 23, 2025 9:00am - 9:45am EDT
  Speaker

9:45am EDT

☕ Coffee Break with Exhibitors
Tuesday September 23, 2025 9:45am - 10:00am EDT
Ballroom Foyer
Coffee Break with Exhibitors
Tuesday September 23, 2025 9:45am - 10:00am EDT
Ballroom Foyer
  Break

10:00am EDT

National/Credit Union Economic Vision
Tuesday September 23, 2025 10:00am - 11:00am EDT
Feedback Survey
A comprehensive economic update as we approach 2025 and what looks like massive political shifts. This session will explore the latest economic trends, regulatory developments, and market dynamics that could impact the financial landscape this year and beyond. Gain valuable insights to guide your strategic planning, manage risk, and seize opportunities in a rapidly changing environment as Curt addresses:  
  • The Economic Outlook
  • Interest Rate Forecast
  • Credit Union Industry Trends
  • Data Driven Advocacy


Speakers
avatar for Steven Rick

Steven Rick

Chief Economist, TrueStage
Steven Rick is director and chief economist at TruStageTM. His primary responsibilities include conducting strategic research, analysis and forecasting of the financial services industry, with special emphasis on the consumer and credit union markets.Rick’s forecasts serve as a... Read More →
Sponsors/Exhibitors
avatar for Truestage

Truestage

TruStage™ is a financially strong insurance, investment and technology provider, built on the philosophy of people helping people. We believe a brighter financial future should be accessible to everyone, and our products and solutions help people confidently make financial decisions... Read More →
Tuesday September 23, 2025 10:00am - 11:00am EDT
  Speaker

11:00am EDT

Payments on the Line: Adapting to a Changing Landscape
Tuesday September 23, 2025 11:00am - 12:00pm EDT
The payments ecosystem is shifting, and credit unions must be prepared to move with it. With the Zelle stand-alone app sunsetting, fraud on the rise, and ever-evolving member expectations, the pressure to stay competitive is heating up. This session will explore the biggest challenges and opportunities shaping the industry today, along with strategies to keep your CU ahead of the curve. Join us to learn how to navigate these changes and ensure smooth sailing ahead.

Jenn Petry
Director Strategic Partnerships | Neural Payments
859.663.7197 | https://neuralpayments.com
Speakers
avatar for Jenn Petry

Jenn Petry

Director, Strategic Partnerships, Neural Payments
Jenn PetryDirector, Strategic Partnerships | Neural PaymentsJenn Petry is a seasoned leader in the financial services industry with 20 years of experience spanning payment processing, insurance, and core & digital banking. As the Director of Strategic Partnerships at Neural Payments... Read More →
Tuesday September 23, 2025 11:00am - 12:00pm EDT
  Speaker

12:00pm EDT

🍽️ CEO Networking Lunch
Tuesday September 23, 2025 12:00pm - 12:45pm EDT
CEO networking lunch sponsored by Money Concepts.
Tuesday September 23, 2025 12:00pm - 12:45pm EDT
  Meal

12:00pm EDT

🍽️ Networking Lunch With Exhibitors
Tuesday September 23, 2025 12:00pm - 12:45pm EDT
Get acquainted with old friends and meet new ones. Exhibits open.
Tuesday September 23, 2025 12:00pm - 12:45pm EDT
  Meal

1:00pm EDT

🗣️Update on NCUA and the FHLB
Tuesday September 23, 2025 1:00pm - 2:00pm EDT
Feedback Survey
A comprehensive update on the changes in NCUA and credit unions' relationship with the FHLB
Speakers
avatar for lenwood Brooks

lenwood Brooks

VP, Director of Government & Industry Relations at Federal Home Loan Bank of Dallas, FHLB
Seasoned professional with 20 years of experience designing nationwide Public Relations strategies, leading high-functioning teams, and reforming financial services. Previously appointed by President Donald J. Trump to serve as the Chief of Staff to The Honorable Rodney E. Hood... Read More →
Tuesday September 23, 2025 1:00pm - 2:00pm EDT
  Speaker

2:00pm EDT

🗣️TBA
Tuesday September 23, 2025 2:00pm - 3:00pm EDT
Feedback Survey


Tuesday September 23, 2025 2:00pm - 3:00pm EDT
  Speaker

3:00pm EDT

☕ Coffee Break with Exhibitors
Tuesday September 23, 2025 3:00pm - 3:15pm EDT
Ballroom Foyer
Coffie break with exhibitors.
Tuesday September 23, 2025 3:00pm - 3:15pm EDT
Ballroom Foyer
  Break

3:15pm EDT

The Evolution of Governance
Tuesday September 23, 2025 3:15pm - 4:00pm EDT
Feedback Survey
As the financial landscape evolves, so too must the role of credit union boards in ensuring organizational success. This session will delve into the best practices, strategies, and emerging trends in credit union board governance for 2025. Attendees will explore key topics such as:
  • The Evolution of Governance: Understanding the shifting responsibilities of board members in an increasingly complex regulatory and financial environment.
  • Serving Members & the Community: Understanding the credit union membership and their changing financial service needs; continually assessing how the credit union is fulfilling the mission of serving members and the community.
  • Risk Management and Oversight: The essential role of the board in overseeing risk management strategies in a world of digital transformation and cybersecurity challenges.
  • Board Development and Succession Planning: Strategies for nurturing the next generation of credit union leaders and ensuring board effectiveness through thoughtful succession planning.
  • Technology and Innovation: Embracing the role of technology in board operations, from virtual meetings to using data for decision-making.
This session will provide board members, executives, and governance professionals with practical tools, thought leadership, and actionable insights to optimize board effectiveness and drive credit union success in 2025 and beyond.

Speakers
avatar for Ancin Cooley

Ancin Cooley

President/CEO, Synergy Credit Union Consulting
Mr. Ancin Cooley, CIA, CISA, is the Founder and Principal of Synergy Credit Union Consulting, Inc. Synergy provides a suite of risk management services to financial institutions, which include loan reviews, information technology audits, internal audits, directors' exams, and regulatory... Read More →
Tuesday September 23, 2025 3:15pm - 4:00pm EDT
  Speaker

4:00pm EDT

🗣️ The McCormick Hour
Tuesday September 23, 2025 4:00pm - 5:00pm EDT
Feedback Survey
An exciting panel discussion on issues & opportunities today & tomorrow!
  • Interest rates and issues
  • fraud, cyber, phishing training and risks.
  • Fin Tech competition
  • Non-Interest Income
  • Staffing issues
  • Digital Currency, the Fed talked about setting up a digital exchange.
Speakers
avatar for Matt Herbert

Matt Herbert

CEO, San Diego Firefighters Federal Credit Union
Matt enjoyed a 40+ year career at Northrop Grumman FCU where he progressed from running their IT system to running the credit union as the CEO.  Over the years, he learned the difference between running a successful credit union and running a credit union for the success of its members... Read More →
avatar for Michael McCormick

Michael McCormick

Director, NCOFCU
Michael McCormick has been a Director with the National Council of Firefighter Credit Unions (NCOFCU) since its inception in 2001. He has also been a director with the San Diego Firefighters Federal Credit Union since 1998 serving as the Treasurer for 10 years, as the Vice Chairman... Read More →
avatar for Andy Polott

Andy Polott

General Council, Lafayette Federal Credit Union
Andy PolottAndy’s 42-year career in private law practice as a transactional attorney, together with his personal experience as a real estate entrepreneur and as CEO of his mid-sized law firm enabled Andy to deeply understand and internalize the needs of and difficulties faced by... Read More →
avatar for Michael Richards

Michael Richards

President/CEO, Richards & Associates CPA's
Michael Richards, CPA   PhotoMike Richards has held the position of CEO of Richards & Associates, CPAs for over forty years. He joined the firm in 1973 after earning a bachelor’s degree in business administration from the California State University at Los Angeles and becoming a Certified Public Accountant... Read More →
Tuesday September 23, 2025 4:00pm - 5:00pm EDT
  Speaker

5:30pm EDT

🍷Exhibitor Reception
Tuesday September 23, 2025 5:30pm - 6:30pm EDT
Ballroom Foyer
Meet the exhibitors and see what they can do for you.
Tuesday September 23, 2025 5:30pm - 6:30pm EDT
Ballroom Foyer
  Event

6:30pm EDT

🍷 🍽️ Evening open to visit Key West and have dinner.
Tuesday September 23, 2025 6:30pm - 10:30pm EDT
Feedback Survey
Tuesday September 23, 2025 6:30pm - 10:30pm EDT
 

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